Start a Return - US & Canada

We’re here to help if something is not quite right with your order. Please fill out the form below to request a return. Note that submitting this form does not guarantee a refund or credit – it is a return request only, and all returns are subject to review for eligibility.

Important Return Guidelines:

• Website Purchases Only

This return request form is only for merchandise purchased directly from our website. If you purchased your items from a third-party retailer, distributor, or another online store, please contact them directly for return instructions.

Do not use this form to send a product back for warranty repair or exchange; for warranty claims, please call + 1 800-298-8800 or create a return authorization at www.wtrma.com.

• Return Eligibility Review

Submission of this form does not guarantee a return will be accepted. All return requests are reviewed to determine eligibility for credit, based on our return policy, the condition of the item, and the original purchase details:

• • Merchandise must be unused and sealed in its original packaging;
  • Replacement electronic components (such as batteries, wiring, and switches), seals, and bearings found inside Water Tech products do not carry a warranty and are not eligible for a refund