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Store Policies

Our Shipping Policy: Fast, Almost Immediate Shipping

All initial orders, whether received online or by telephone require 24-48 hours to process. All orders are shipped by UPS or USPS United States Postal Service (you will have a choice between carriers in most cases for shipment)  meaning the customer can anticipate delivery within 2-7 business days, depending on their location. You can now track your order if you note the tracking number when your online order is confirmed.

Our Risk-Free Return Policy...Buy With Confidence and Security


The information listed is only for merchandise purchased directly from Water Tech by a consumer through our online store at Items purchased from a retailer must be returned to the retailer according to the retailer’s return policy.

Do not use this form to send a product back for warranty repair or exchange; for warranty claims, please call 800-298-8800 or create a return authorization at

This is a request only and not a guarantee that a refund will be issued. Water Tech will determine eligibility for credit.

Returns are subject to the following conditions:   
•Merchandise must be unused and sealed in it’s original packaging; opened packages and used items will be refused credit

•Replacement electronic components (such as batteries, wiring, and switches), seals and bearings found inside Water Tech products do not carry a warranty and are not eligible for a refund – all sales for these parts are final PLEASE DO NOT SEND BACK

•An approved refund will process 24-48 hours after the merchandise is received

•In the event that a refund is refused, a customer service representative will contact the consumer

•The consumer is responsible for shipping and related costs (insurance, proof of delivery, etc) of the item to be returned

•Water Tech is not responsible for damaged, lost, or missing items, due to improper packaging, labeling, or shipping method

•The consumer has 30 days, from the original purchase date, to return the item to Water Tech; any item received over the 30 day period will be refused credit

•A signature is required, declaring that the consumer understands the terms and conditions for the return and refund of the item (s)

Water Tech R.R.R.
10 Alvin Ct

Suite 111

East Brunswick, NJ 08816

Policies updated as of 3/22/2018